Webcast – National e-Government Portals
From:
tinyurl.com/2ezwck
Webcasts:
vcg01.worldbank.org/eDev/
National e-Government Portals
The Tip of the Iceberg, or Tools for Citizen-Centric Transformation of Government
Opening Remarks
Philippe Dongier, Sector Manager, CITPO, GICT, World Bank
Speakers
Mark Forman, Partner, KPMG (Former Administrator, Office of e-Government & IT, USA)
Dave Thompson, Director, Canada On-Line Services, Service Canada
Discussants
Andrew Ciafardini, Government-to-Citizen e-Government Portfolio Manager, Office of Management and Budget, USA
Moderator
Oleg Petrov, Coordinator, e-Development Thematic Group,
Global ICT Department, World Bank
Program Description
Leading governments of the world have embraced the paradigm of citizen-centric governance. The quintessential approach to ensure customer-oriented service is a single window delivery. E-Government is a powerful instrument to provide citizen-centric one-stop delivery of services through a variety of channels, including Web portals, assisted citizen service centers, call centers, automated self-service kiosks, digital television and mobile portals etc. Web portals are multi-functional information systems which provide a single point of access to relevant information and services via the Web-enabled interface.
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Also note the latest editions here:
topics.developmentgateway.org/egovernment
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